Return & Refund Policy — Rodo Term

At Rodo Term, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our return policy carefully to understand your rights and our obligations.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging

  • All accessories, manuals, and included parts must be returned

  • Proof of purchase (order number or receipt) is required

Products that show signs of installation, wear, or misuse may not be eligible for return.

Non-Returnable Items

We cannot accept returns for:

  • Items purchased on final sale or promotion (unless defective)

  • Used or installed bathroom accessories that cannot be resold for hygiene reasons

  • Damaged items resulting from improper handling or installation

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Please provide photos or videos showing the issue

We will arrange a replacement or provide a refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the refund status.

If approved:

  • Refunds are issued to your original payment method

  • Processing times may vary depending on your payment provider (typically 5–10 business days)

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for items that are defective or damaged.
For size/model exchanges, the customer may be responsible for additional shipping costs.

Return Shipping

Unless the product arrived damaged or incorrect:

  • Customers are responsible for return shipping costs

  • We recommend using a tracked shipping service to ensure safe delivery

How to Request a Return

To start a return or report an issue, contact our support team:

📩 Email: info@rodo-term.shop
📍 Address: United Kingdom

Please include:

  • Your name

  • Order number

  • Reason for return

  • Photos/videos (if applicable)

Cancellations

Orders can only be cancelled before they are shipped.
Once dispatched, the order must be returned to process a refund.

Contact Us

If you have any questions about returns, refunds, or exchanges, our team is here to assist:

📩 info@rodo-term.shop

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